Monday 7 May 2012

You may be right. But as a manager, your job doesn’t end there

Do you remember the first time you became a manager? Or at least, do you have some expectation of what it will feel like when you do become one?

Suddenly, you are responsible for the actions of a lot of people. Your job is expanded from "get your job done" to "get your job done, ensure your team members do the same, co-ordinate all those jobs and deliver the result expected". Of course, that is putting it mildly!

They say the problem with most managers lies in the fact that they do not communicate well enough. When there is a conflict or a disagreement, chances are one party will be right in his/her observation. When a member of your team is right, his/her duty is to inform the manager and possibly show him/her how. The decision is then left to the manager. But when a manager is right, his/her duty doesn't end there. In addition to informing team members, they have to be convinced that this is the path to take and ensure that everyone is on board. Just knowing you are right does not add any value in the big picture.

The key here is to over-communicate. One cannot sit back and assume things will be agreed upon and followed by everyone on the team just because he/she was told to. It takes a lot of cohesion and understanding for a team to reach that level of maturity. That could tend to infinity (call upon those math memories). Until then, lack of adequate communication by a manager is the perfect excuse for employees to slack off!

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